FAQ

Our goal is to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to us directly. We’re here to help and ensure you find the perfect model or collectible you need!

At HobbySpecial.com, we offer a diverse range of models, collectibles, and hobbyist tools. Our collection is designed to meet high standards of craftsmanship and precision for every hobbyist.

Once we ship your order, we will send you an email with a tracking number. You can use this number on websites such as 17TRACK or ParcelsApp to check the status of your delivery at any time.

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

Yes, orders can be modified or canceled as long as a shipping label has not been issued. Once a shipping label has been created, the order cannot be canceled or modified. Please contact us as soon as possible to check if your order is still eligible for cancellation or modification.

We offer a 14-day return policy. Items must be returned in their original condition. For more details, please refer to our Return Policy page.

Yes, we strive to constantly expand the list of countries we ship to. However, there may be some locations we are currently unable to reach.

We prioritize your security and privacy. Our website uses the latest TLS technology to ensure that your personal information and transactions are kept safe.

If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund as per our policy.

For any inquiries, you can reach us via our Contact page. We are available to assist you with any questions or concerns.

Care instructions vary depending on the product. Please refer to the product description for specific care instructions.